Ordering: The Basic 411

When you submit your order a confirmation will be immediately emailed or texted to you. This is does not mean that your order has been shipped, it is only an indication that the order has been successfully placed and is in queue for processing.

If you do not receive a confirmation within 24 hours, please contact us by email, phone, or text.

We inspect all orders for problems (out of stock items, payment issues, compatibility issues, etc.), and contact you before shipping if any are encountered.

Orders are authorized for the purchase amount upon submission, but completion of the payment may be finalized at a later date.

An item being listed in the online store is not a guarantee that the item is in stock at all times, for online ordering or in-store pickup. Inventory levels are fluid, and there can be instances where a listed item is temporarily not in stock. We will contact you as soon as possible if anything you ordered is unavailable.

Items may be drop-shipped directly from our vendors if it decreases transit time, shipping cost, item(s) not in stock at Empire BMX, or for any reason at our discretion.

If an order does not require any further intervention, it is piped to our fulfillment team for payment processing, packaging, and shipping. We strive to ship orders as quickly as possible, but orders containing out-of-stock items and/or custom wheels, and large or complicated orders, do not always ship immediately.

When successfully shipped, we will contact you with detailed shipment information.

Refunds for canceled and unshipped Paypal orders AFTER payment completion will not include the Paypal service fee on the original amount. Paypal keeps this even on refunds. If canceled before payment completion, the payment authorization for the full amount is canceled, with no fee subtracted.